DUE TO UNPRECEDENTED DEMAND COMBINED WITH ALL OUR PRODUCTS BEING HAND MADE HERE IN AUSTRALIA EXPRESS POST ORDERS ARE TAKING 1-2 BUSINESS DAYS AND STANDARD ORDERS ARE TAKING 3-4 DAYS BUSINESS DAYS TO SHIP. THANK YOU FOR YOUR UNDERSTANDING DURING THESE UNPRECEDENTED TIMES. DUE TO UNPRECEDENTED DEMAND COMBINED WITH ALL OUR PRODUCTS BEING HAND MADE HERE IN AUSTRALIA EXPRESS POST ORDERS ARE TAKING 1-2 BUSINESS DAYS AND STANDARD ORDERS ARE TAKING 3-4 DAYS BUSINESS DAYS TO SHIP. THANK YOU FOR YOUR UNDERSTANDING DURING THESE UNPRECEDENTED TIMES.
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  • About Chevron down Icon
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    • Branding Enquiries
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    • Benefits - Using Hot
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Home / Privacy Policy

Privacy Policy

Concerned about your privacy? We care about your privacy! Here’s the technical stuff.

INFORMATION COLLECTION & USE

We value our customers and their privacy.  Heat Wheat Products require customers to provide contact (such as name, email, mailing address) and payment information for the sole purpose of processing transactions.  You do not need to provide any information to ‘browse’ our site and contents.  By using our site, you consent to our privacy policy.

We will not give, sell, rent, disperse, transfer or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorise us to do so.

We may collect additional information which may be used for the following reasons:

  • Personalise your shopping experience
  • Improve customer service
  • Improve our website and products available with your feedback and comments
  • Send periodic emails (including order updates, special offers and store newsletter)

SECURITY

This website uses a secure server and utilises every precaution method to protect your personal information.  When you put information into our website, it is protected both online and off-line.  All sensitive information (such as credit card details) is encrypted and protected.

TERMS AND CONDITIONS 

Please visit our Terms and Conditions section for further details regarding the use of our website.

Any changes to the privacy policy will be displayed here. 

If you have any concerns or comments regarding our privacy policy, please contact us.

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About Us

Heat Wheat products are used worldwide by people seeking natural, drug free pain relief for muscular aches, spasm and injuries. Our Hot & Cold Therapy packs can relieve pain associated with arthritis, rheumatism, aching & sore muscles, neck & back ache, inflammation, menstrual cramps, muscle cramps & spasms and fever.

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